Frequently Asked Questions
- How to Recharge with Electronic Recharge Voucher
- How to Recharge with Physical Recharge Voucher
- How can I change to the Lebara Mega Plan?
- What does the Mega Plan cost?
- How long does the Mega Plan call credit last?
- What services are ‘Unlimited’ with the Lebara Mega Plan?
- What if I need more call credit for services that are not ‘Unlimited’?
- What services are not ‘Unlimited’ with the Mega Plan? (these services are charged at standard rates from your included credit):
- My Mega Plan expired – why did this happen?
- What happens if I redeem another Mega Plan voucher before the 30-day expiry of my current plan?
- If I change my plan, do I keep any unused credit Mega or Standard?
- How can I change back to the Lebara Standard Plan?
- What happens if I top up my call credit with a Lebara Standard recharge value?
- Why do I keep getting a ‘Low balance’ warning?
- My Mini Mega Plan expired – why did this happen?
- What happens if I redeem another Mini Mega Plan voucher before the 30-day expiry of my current plan?
- If I change my plan, do I keep any unused credit?
- How can I change back to the Lebara Standard Plan, Lebara Mega Plan or Lebara $29.90 Unlimited National Plan?
- How can I change to the Lebara Mini Mega Plan?
- What happens if I top up my call credit with a Lebara Standard, Mega Plan or $29.90 Unlimited National Plan recharge value?
- Is Data included with the Lebara Mini Mega Plan?
- What services are not included with the Lebara Mini Mega Plan? ( considered “Excluded Services”)
- What services are included with the Lebara Mini Mega Plan?
- How do I recharge my Mini Mega Plan?

