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Frequently Asked Questions

  1. How to Recharge with Electronic Recharge Voucher
  2. How to Recharge with Physical Recharge Voucher
  3. How can I change to the Lebara Mega Plan?
  4. What does the Mega Plan cost?
  5. How long does the Mega Plan call credit last?
  6. What services are ‘Unlimited’ with the Lebara Mega Plan?
  7. What if I need more call credit for services that are not ‘Unlimited’?
  8. What services are not ‘Unlimited’ with the Mega Plan? (these services are charged at standard rates from your included credit):
  9. My Mega Plan expired – why did this happen?
  10. What happens if I redeem another Mega Plan voucher before the 30-day expiry of my current plan?
  11. If I change my plan, do I keep any unused credit Mega or Standard?
  12. How can I change back to the Lebara Standard Plan?
  13. What happens if I top up my call credit with a Lebara Standard recharge value?
  14. Why do I keep getting a ‘Low balance’ warning?
  15. My Mini Mega Plan expired – why did this happen?
  16. What happens if I redeem another Mini Mega Plan voucher before the 30-day expiry of my current plan?
  17. If I change my plan, do I keep any unused credit?
  18. How can I change back to the Lebara Standard Plan, Lebara Mega Plan or Lebara $29.90 Unlimited National Plan?
  19. How can I change to the Lebara Mini Mega Plan?
  20. What happens if I top up my call credit with a Lebara Standard, Mega Plan or $29.90 Unlimited National Plan recharge value?
  21. Is Data included with the Lebara Mini Mega Plan?
  22. What services are not included with the Lebara Mini Mega Plan? ( considered “Excluded Services”)
  23. What services are included with the Lebara Mini Mega Plan?
  24. How do I recharge my Mini Mega Plan?
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